1. Purpose of T&Cs
These term and conditions will explain how you can earn points using our Online Loyalty Programme, and furthermore how to use your points to claim rewards. To take part in our Online Loyalty Programme, all terms and conditions must be accepted by the user, including any subsequent updates. By creating an account on our website you agree to be a member of our website and a part of our Online Loyalty Programme and you are taken to have read and agreed to these terms. By having a member account on our website, you are automatically a part of our Online Loyalty Programme. Kindly read our privacy policy on what date we collect when you use or website and/or when creating a member account.


2. Our promise to you
We shall act both fairly and reasonably towards you, taking into account your—and our—respective interests. This will include whenever we are:

2.1 Considering any requests made by yourself;

2.2 Deciding whether to give our consent, or to exercise a right, discretion or remedy; or,

2.3 Setting any conditions for doing any of these things.

Please note that we withhold the right to make or change a decision at any point, including where delays, temporary waivers, or deferences may occur.


3. Points explained
Points do not have any monetary value. Points are not property and cannot be redeemed as cash. They cannot be redeemed, used, exchanged and transferred to any other products & services. Points will be awarded for each eligible transaction made on our website for loyalty programme members. Users must sign to have a member account on our website to join our Online Loyalty Programme to begin earning points. Points cannot be backdated nor transferred from other user accounts—even that of the same user name.


4. Ways to Earn Points
4.1 Points are earned each eligible transaction.

4.2 You will earn 1 point for every $1 spent and when the payment online is successful.

4.3 You will earn 5 points when you follow us on Instagram.

4.4 You will earn 5 points when you follow us on TikTok.

4.5 You will earn 5 points when you share us on FaceBook.

4.6 You will earn 3 points when you review a product on the website.

• 4.6.1 Whenever you submit a product review, you are required to send us a screenshot on WhatsApp and create an account on our website to earn the 3 loyalty points. You may earn points per product review but they have to be valid and comprehensible. You will be void of earning points if you are found to be abusing the programme and submitting repetitive reviews.
  

4.7 You will earn 50 points when you create an account on our website and login is successful.

4.8 Under no circumstances can points be sold. We withhold the point to limit point earning eligibility on discounted or promotional purchases. We may also change the amount of points earn for any way of earning them at any point of time without prior notice.


5. Bonus Points
During promotional periods, the number of points earned per $1 spent may or may not increase during promotional periods which will be clearly defined campaigns with start and end dates specified—in the event of no end date being specified, we reserve the right to end promotional period increased point earning at our own discretion. Bonus points may differ in usability from that of ordinary points, as will be clearly defined during any promotional bonus point campaign.


6. Displaying Points
You may view your point balance by clicking/ tapping the loyalty tab at the bottom of your screen that has the ‘bag with a heart’ icon on our website. This balance will include:

6.1 Points awarded for eligible transactions debited to your member account.

6.2 Bonus Points awarded in accordance with special promotions.

6.3 Currently there is no feature to display the transaction of the points earned in your account under this Online Loyalty Programme. Our website is to set to give you the points automatically when you qualify to earn points, therefore we leave it to you do your due diligence and stay updated on your loyalty points and ensure your points have been given rightfully.


7. Transactions Illegible for Earning Points
There may be some transactions which can be made that will not earn points for your account. These may include; unauthorised purchases for which you are not liable and purchases made of promotional items noted not to be part of the points campaign.


8. Things That Can Reduce Your Balance
Your loyalty points balance will be reduced when:
8.1 Yourself, or someone authorised by you, uses your points to claim a reward.

8.2 We do not offer refunds for products sold and services completed. You may refer to our refund policy and our terms of service (go down to the footer of the website) for more information. Should there be a special case where we may refund for the product sold or completed service, we may or may not reduce your point balance. It will depend on the nature of the case.

8.4 There has been unauthorised transactions from your account for which you are not liable.

8.5 Points were incorrectly allocated to your points balance.

8.6 If we reasonably suspect you have behaved fraudulently in connection to your loyalty account and are not entitled to points earned.

When points decrease, this will be displayed by your updated points value in your member account. The points value will be calculated using the rate at which the points were originally allocated.


9. Expiration of Points
9.1 Currently there is no expiration date or validity period imposed on the points earned. Closure of your member account on our website will result in immediate expiration of your points. These points will be immediately forfeited and cannot be reactivated upon creating a new account. If our Online Loyalty Programme gets terminated by us, we will notify all users how long they have to use remaining points before final expiration. 

9.2 No other users are legible to use your points: If for whatever reason we are notified that your account has been compromised and given to another, we reserve the right to instantly expire remaining points. Should this happen incorrectly please contact us immediately.


10. Keeping Track of Points
Access your member account on our website and click on the Loyalty tab at the bottom left of your screen, whereby your current points balance will be clearly displayed on the page. The page will also show you how far along until you can redeem a specific reward. Should you wish, you can sign up for email updates on your points balance through the preferences section of our application and when you are qualified to redeem a reward.


11. Rewards Explained
To thank users for their loyalty to our brand, we will have rewards available to be redeemed using your points.

11.1 The rewards available for redemption and the number of points required to redeem each reward at any given time will be set out in our Online Loyalty Programme. You can view the available awards at any time through the Loyalty tab.

11.2 You can only claim rewards that are currently available and listed on our Online Loyalty Programme at the time. Rewards are subject to availability, substitution, or cancellation. At any time and without prior notice we may change the available rewards by withdrawing, limiting, modifying or cancelling the continued availability of a reward—or the number of points required to obtain a particular reward.

After you have claimed your reward you cannot:
11.3 Return the reward, or receive a points refund/credit to your points balance.

11.4 Exchange the reward or receive any consideration—including for cash.


12. Rewards Available
At the cost of 500 points, you may redeem a 10% off discount of all products purchased online on our website.


13. Resolving Disputes
If you are unable to redeem your reward despite having the required amount of points to redeem and/ or you did not receive the points you should have been awarded after being qualified to earn the points, please WhatsApp or email us and we will do out best to resolve this issue. Do expect to show proof of purchase/ payment in order to help us investigate the issue. Should you have a complaint in relation to our Online Loyalty Programme, please WhatsApp or email us. We aim to resolve problems promptly. If we cannot find an instant solution we will let you know how long we expect it to take. Once we have completed our investigations we will let you know our decision, and the reasoning behind it. We value our relationship with you and promise to settle any disputes amicably.


14. Personal Information.
14.1 By joining our Online Loyalty Programme, we will need to collect, hold, use, may disclose information about you in connection with your account, points and rewards. Information will include certain personal information and transaction information relating to points earned and requests for rewards. We will use this information for purposes of our Online Loyalty Programme to keep track of your points and redemptions. We also use the data we collect to provide and market product, services and rewards to you. We treat all personal information with care and in accordance with our privacy policies. Kindly refer to our privacy policy on why we keep your data.

14.2 We may also use your personal information to let you know about offers and news relating to our Online Loyalty Programme electronically—e.g. email, SMS, and social media. We will act with your best interests in mind to communicate news to you, and you can let us know at any time if you no longer wish to receive our marketing. We will process this request as soon as practicable.


15. Online Loyalty Programme Termination
We may terminate our Online Loyalty Programme at any time acting reasonably. We will inform you of the termination and cancellation of your Online Loyalty Programme account. We will inform you on how much time you have left to earn points and/ or redeem the rewards if applicable. If you fail to redeem your reward before the Online Loyalty Programme is terminated, all points earned will be null and void.

Examples of when we may terminate include, but are not limited to:

15.1 where you are in default under these terms and conditions

15.2 where we believe on reasonable grounds that the continued operation of the account may cause loss to you or us.

These examples are for guidance only and do not limit our ability to cancel the account.

Should you decide to stop participating in the Online Loyalty Programme, this will also result in the deletion on your member account on our website because by creating an account you automatically join the Online Loyalty Programme and earn loyalty points based on purchases, bookings and other services that allows you to earn loyalty points. After member account deletion, we will still store and keep your personal information for our own usage. Kindly read our privacy policy on why we collect your personal information and what we collect when you use our website. To proceed, WhatsApp or email us and we will remove your account and all points earned. It's important to note that deciding to opt-out or withdraw your consent for us to collect, utilise, or handle your personal data could impact your ability to utilise our services.


16. Changes to Terms and Conditions
We may update the terms & conditions from time to time to reflect changes in our practices or legal requirements. We will notify you of any updates by posting the revised terms & conditions on our Website. We encourage you to review this terms & conditions periodically for the latest information.


17. Contact
If you have any questions or concerns about our terms & conditions, kindly contact us on WhatsApp (81269650) or email us at moonshismart@gmail.com