Frequently Asked Questions
Delivery Time
We deliver on Tuesday to Saturday, 12pm - 6pm.
Delivery Charges
We charge a flat fee of $10 for Islandwide Delivery (excluding Sentosa and CBD area).
Order Cancellation
All orders placed cannot be amended or cancelled regardless of any reason. We strive to ensure clarity and accuracy in our product listings and descriptions and welcome feedback that helps us further improve.
However, we are not responsible for any misunderstandings or confusion regarding the product(s) ordered. If a customer orders a product based on a mistaken belief or assumption about its features, specifications, or intended use, we cannot be held liable for any losses or dissatisfaction arising from that misunderstanding before and/or after we deliver the product as per the order placed.
Read more about our refund policy here.
For any questions regarding our products, WhatsApp us at 81269560 or email us at moonshismart@gmail.com
Contactless Delivery
All deliveries will be contactless.
If no order instructions are given we will place your order at your doorstep and send a proof of delivery through WhatsApp unless someone is home to receive it.
Create an Account
Create an account for a faster checkout experience by having your addresses saved.
Simply click on the floating bag with heart icon you see at the bottom right of your screen to create an account and become a member.
Self Pick-Up
Self Pick-Up is currently unavailable.
Physical Store
We are an online mart and do not have a physical store.